The 11 Qualiopi indicators classed as minor non-conformities: the list and the traps

The Qualiopi literature talks a lot about the “super indicators” — those whose gaps are classed as major non-conformities. Far less is said about the other 11, whose gaps “only” trigger a minor non-conformity. The result: they are often the ones filling audit reports, precisely because nobody prepared them. Here is the exact list of the 11 indicators concerned, what a minor finding really implies, and the traps that turn a benign gap into a genuine problem.

Reminder: what a minor non-conformity really means

The Référentiel National Qualité (RNQ, the national quality framework) classes the gap found on each indicator into two categories with very different consequences:

• a major non-conformity blocks the issue or maintenance of certification until it is cleared;
• a minor non-conformity blocks nothing immediately: at the initial audit you submit a corrective action plan within 6 months, and the actual fix is checked at the surveillance audit at the latest.

The list of the 21 indicators classed as “major” — and the method to lock them down — is covered in our article on the Qualiopi “super indicators”. This one deals with its exact mirror: the 11 remaining indicators.

“Minor” does not mean “optional”. The auditor assesses every indicator applicable to your activity, and a minor gap is recorded in the report like any other. What changes is the treatment: a longer deadline, no certificate blockage — but a quality debt that follows you to the next audit.

The list of the 11 minor non-conformity indicators

Under the RNQ classification (version 9), reflected in our indicator guides:

Indicator	Subject	Who is concerned
Indicator 2	Publication of results indicators	Everyone
Indicator 3	Achievement and employment-outcome rates	CFAs and relevant certifying courses
Indicator 12	Learner engagement, dropout prevention	Everyone (training)
Indicator 14	Apprentices’ exercise of citizenship	CFAs
Indicator 15	Informing apprentices of their rights and duties	CFAs
Indicator 18	Coordination of internal and external trainers	Everyone
Indicator 19	Learning resources made available to learners	Everyone
Indicator 24	Occupational and skills monitoring	Everyone
Indicator 25	Pedagogical and technological monitoring	Everyone
Indicator 28	Work-based training and work-linked schemes	Work-linked training
Indicator 29	Support towards employment	CFAs

Two useful readings of this table:

• For a standard training provider (no CFA, no work-linked training), the effective list shrinks to six indicators: 2, 12, 18, 19, 24 and 25. That is short — and therefore easy to secure.
• For a CFA, almost half of the “minor” indicators are specific to it (3, 14, 15, 29). They overlap with regulatory obligations checked elsewhere: treating them lightly would be a scoping mistake.

A calendar nuance: the decree of 1 August 2026, which takes the framework to 33 indicators on 1 November 2026, strengthens the content of indicators 12, 14 and 15 (prevention of violence, harassment and discrimination). The bar on these “minor” indicators is therefore rising: check your procedures before your next audit.

Why minor findings cluster on these indicators

These 11 indicators share one trait: they rest on evidence of habit, not evidence of design. A training programme is written once; up-to-date results indicators, regular monitoring or attendance follow-up are produced continuously. That is exactly what slips first when activity speeds up.

The typical findings in audits:

• Indicator 2: rates published with no date or calculation basis, or frozen for two years — our guide to calculating a clean satisfaction rate shows how to produce defensible figures without disproportionate effort;
• Indicators 24 and 25: newsletter subscriptions with no trace of exploitation — a monitoring table kept up to date fixes the problem in an hour a month;
• Indicator 12: informal dropout follow-up, with no traced reminders;
• Indicators 18 and 19: genuine coordination that is never formalised (no minutes, no list of resources provided).

The substance is almost always there; it is the trace that is missing. A study by Milena Alič and Borut Rusjan published in 2010 in the International Journal of Quality & Reliability Management, “Contribution of the ISO 9001 internal audit to business performance”, shows that regular internal audits — precisely the tool that catches these small documentary drifts — contribute measurably to business performance, beyond mere compliance (see the study). In other words: handling your “minor” indicators continuously is also better management.

The three traps of the minor non-conformity

1. Letting it live. An accepted corrective action plan is not a closed non-conformity. If the gap is still there at the surveillance audit, you face an aggravated finding — and you will have demonstrated to the auditor that your continuous improvement loop does not work, which this time touches an indicator classed as major.
2. Accumulation. Three or four minor findings on neighbouring indicators (2, 24, 25…) sketch a quality system that is not alive. Each gap remains minor; the overall picture does not.
3. The rushed response. A minor finding is answered like a major one: cause analysed, dated action, supporting evidence. The method is detailed in our guide to the Qualiopi corrective action plan.

Securing them without giving up your evenings

The good news: the “minor” indicators applicable to a standard provider are secured with three short routines — publishing dated, sourced rates once a year (indicator 2), keeping a monitoring table one hour a month (24 and 25), tracing learner-engagement follow-up at every session (12) — plus two one-off formalisations for trainer coordination (18) and the list of learning resources provided (19). Fold them into your six-monthly Qualiopi self-assessment and the matter is closed.

Take action

The Complete Kit Certif (€297, 14-day guarantee) covers all 32 indicators of the framework — the 21 “major” as well as the 11 “minor” — with ready-to-customise procedures, templates and evidence models. Just starting out? The ebook “Create your training organisation in 30 days” (€67) lays the groundwork, and the full pack (€347) bundles both resources.