The 32 Qualiopi indicators: full list and table by criterion

You cannot seriously prepare for Qualiopi certification without the list of the 32 indicators in front of you. The national quality framework (RNQ), created by decree n° 2019-565 of 6 June 2019, organises these indicators into 7 criteria — but not all of them apply to every provider, and that is exactly where many certification candidates get lost. Here is the complete list, criterion by criterion, with what belongs to the common core, what only concerns CFAs and what depends on your activity.

The 7 criteria of the national quality framework

Before the detailed list, the overall structure. Each criterion groups indicators that work together: the auditor does not check them as isolated boxes, but as a system.

Criterion	Subject	Indicators
1	Public information on services and results	1 to 3
2	Precise objectives and adaptation to audiences	4 to 8
3	Adaptation of delivery, reception, follow-up and assessment	9 to 16
4	Adequacy of teaching, technical and supervisory resources	17 to 20
5	Qualification and skills development of staff	21 and 22
6	Engagement with the professional environment	23 to 29
7	Feedback collection, complaints and continuous improvement	30 to 32

The list of the 32 indicators, criterion by criterion

Each title below links to our detailed page, with the expected level, accepted evidence and frequent mistakes.

Criterion 1 — informing the public

• Indicator 1: public information on services, prerequisites, lead times, prices and accessibility.
• Indicator 2: performance indicators adapted to the services (satisfaction rates, pass rates…).
• Indicator 3: qualification and outcome rates — specific to apprenticeship and certifying programmes.

Criterion 2 — designing the service

• Indicator 4: needs analysis of the beneficiary and the funder.
• Indicator 5: operational, assessable objectives.
• Indicator 6: content and methods adapted to objectives and audiences.
• Indicator 7: alignment with the targeted certification — for certifying programmes.
• Indicator 8: entry-level positioning and admission procedures.

Criterion 3 — delivering the service

• Indicator 9: information on delivery conditions.
• Indicator 10: adaptation of the service and support.
• Indicator 11: assessment of objective achievement.
• Indicator 12: dropout prevention and re-engagement measures.
• Indicator 13: coordination with the employer — work-linked training and apprenticeship.
• Indicator 14: apprentices’ exercise of citizenship — CFAs.
• Indicator 15: apprentices’ rights and duties — CFAs.
• Indicator 16: registration and presentation for certification — certifying programmes.

Criterion 4 — mobilising resources

• Indicator 17: adequate human and technical resources.
• Indicator 18: coordination of trainers.
• Indicator 19: available learning resources.
• Indicator 20: staff dedicated to mobility and disability support — CFAs.

Criterion 5 — professionalising the team

• Indicator 21: trainers’ competencies, internal and external.
• Indicator 22: continuous skills development of employees.

Criterion 6 — engaging with the environment

• Indicator 23: legal and regulatory watch.
• Indicator 24: jobs, occupations and skills watch.
• Indicator 25: pedagogical and technological watch.
• Indicator 26: welcoming people with disabilities and mobilising specialist networks.
• Indicator 27: subcontracting and umbrella employment — if you use them.
• Indicator 28: workplace-based training — if you deliver AFEST.
• Indicator 29: professional integration — CFAs.

Criterion 7 — improving continuously

• Indicator 30: collecting stakeholder feedback.
• Indicator 31: handling complaints and incidents.
• Indicator 32: continuous improvement based on the feedback collected.

Not all indicators apply to you

This is the most important reading key of the framework. The number of indicators actually audited depends on your certification scope and your practices:

• The apprenticeship-specific indicators (3, 13, 14, 15, 20, 29) only concern CFAs — only they are audited on the entire framework.
• The conditional indicators only activate if the situation exists in your organisation: 16 for certifying programmes, 27 if you use subcontractors or umbrella employment, 28 if you deliver AFEST.
• New entrants additionally benefit from an adapted level of evidence on several indicators: our article on indicators adapted to new entrants explains which ones.

Finally, watch out for major non-conformities: certain indicators, known as “super-indicators”, directly trigger a major non-conformity in the event of a gap. We covered them in a dedicated article.

How to work through the list without drowning in it

The classic temptation is to treat the 32 indicators as a shopping list: one document per line, ticked off. That is exactly what auditors penalise. Academic research on management standards reaches the same conclusion: the review by Iñaki Heras-Saizarbitoria and Olivier Boiral published in 2013 in the International Journal of Management Reviews (« ISO 9001 and ISO 14001: Towards a Research Agenda on Management System Standards ») shows that the benefits of certification depend above all on the degree of internalisation of the standard: organisations that adopt it superficially, for display, gain almost nothing, while those that embed it in their real practices durably improve how they operate.

Concretely, for Qualiopi:

1. Download the official reading guide from the Ministry of Labour — our annotated reading guide helps you decode it.
2. Run every applicable indicator through a self-assessment grid: expected level, existing evidence, gap.
3. Use our free checklist of the 32 indicators to track your progress, indicator by indicator.
4. Finish with a mock audit a few weeks before the deadline.

Take action

The list is essential, but evidence is what earns the certificate. The Complete Kit Certif (€297, 14-day guarantee) provides template documents mapped to the 32 indicators, with the evidence-by-evidence correspondence table. The ebook “Create your training organisation in 30 days” (€67) covers the creation phase upstream, and the full pack (€347) bundles both at a preferential price.